購物車

發貨政策

Shipping Policy 運送政策

We ship internationally. Please review the region-specific terms below.
我們提供國際配送服務。請查看以下針對不同地區的具體條款。


Taiwan (B2C Orders Shipped to Taiwan)

臺灣(寄送至臺灣的 B2C 訂單)

Shipping Origin

All products are shipped after customs declaration and delivered to Taiwan destinations.
所有商品均於完成報關後出貨,並配送至臺灣境內的收件地址。

Processing Time

Orders are processed once payment is confirmed.
付款確認後即開始處理訂單。

Delivery times vary depending on carrier, customs inspection, holidays, or force majeure.
配送時間可能因承運商、海關檢查、假期或不可抗力因素而有所不同。

Tracking numbers are provided after dispatch.
出貨後將提供追蹤號碼。

Duties & Taxes

Shipments with a declared value of NT$2,000 or less are generally exempt from import duties and VAT (exceptions: tobacco, alcohol, restricted items).
申報價值在新台幣 2,000 元以下的貨件通常免徵關稅及增值稅(例外:菸草、酒精及受限制物品)。

Orders above the threshold may incur duties/taxes, payable by the recipient.
超過該金額門檻的訂單可能會產生關稅/稅金,需由收件人支付。

In some cases, customs may collect duties on a cash-on-delivery basis.
在部分情況下,海關可能會以貨到付款方式收取關稅。

Shipping Fees & Tracking

Calculated at checkout.
運費於結帳時計算。

Free shipping promotions are applied as shown at checkout.
免運優惠將依結帳頁面顯示內容套用。

In case of delay/loss/damage, we will assist with carrier claims; compensation is subject to carrier/insurer policies.
若發生延誤/遺失/損壞,我們將協助向承運商提出申訴;賠償依承運商或保險公司政策為準。

Restricted/Prohibited Items

Includes certain foods, plants, animals, hazardous goods, counterfeit items, or IP-restricted products. If held by customs, we will assist, but extra costs (e.g., return/disposal) may apply.
受限制或禁止的商品包括部分食品、植物、動物、危險品、仿冒品或受知識產權限制的產品。若遭海關扣留,我們將提供協助,但可能產生額外費用(如退回/銷毀)。


United States (Orders Shipped to the U.S.)

美國(寄送至美國的訂單)

Processing Time

Orders are processed within the handling time announced on our website.
訂單將在本網站公告的處理時間內處理。

Typical delivery timeframe: 7–14 business days, depending on the carrier and destination.
一般配送時間為 7–14 個工作日,視承運商及目的地而定。

Tracking numbers are provided after dispatch.
出貨後將提供追蹤號碼。

Duties & Taxes

Orders shipped to the U.S. are generally duty-free for personal imports under USD $800 (de minimis threshold).
寄送至美國的訂單若屬個人進口且金額低於 800 美元,通常可免徵關稅(低值免稅門檻)。

Orders above this amount may be subject to U.S. Customs duties or taxes, payable by the recipient.
超過該金額的訂單可能需繳納美國海關關稅或稅金,由收件人支付。

Actual charges, if any, are determined by U.S. Customs and Border Protection (CBP).
實際費用(若有)由美國海關及邊境保護局(CBP)裁定。

Shipping Fees & Tracking

Shipping costs are calculated and displayed at checkout.
運費於結帳時計算並顯示。

Free shipping promotions apply when shown at checkout.
免運優惠將依結帳頁面顯示套用。

Once shipped, you will receive a tracking number.
出貨後您將收到追蹤號碼。

Restricted/Prohibited Items

Certain items cannot be shipped into the U.S., including (but not limited to):
部分商品禁止寄送至美國,包括但不限於:

  • Tobacco and alcohol products
    菸草與酒精類產品

  • Hazardous or flammable goods
    危險品或易燃物品

  • Counterfeit or infringing products
    仿冒品或侵權產品

  • Certain agricultural or restricted imports (subject to USDA/FDA regulations)
    部分農產品或受限制進口商品(依 USDA/FDA 法規)

If customs holds or rejects an item, we will notify you and provide assistance, but additional costs (return/disposal) may apply.
若商品遭海關扣留或拒絕,我們將通知您並提供協助,但可能產生額外費用(如退回/銷毀)。


Bulk Orders & Business Use (B2B)

大宗訂單與商業用途(B2B)

For bulk or business purchases, please contact customer service in advance for assistance with customs, taxes, and shipping solutions.
若需大宗或商業採購,請事先聯繫客服,以協助處理報關、稅務與運送方案。