International Return Policy 國際退貨政策
We are committed to providing a worry-free shopping experience. Please review the return policy that applies to your shipping region.
我們致力於提供無憂的購物體驗。請查看適用於您所在地區的退貨政策。
Taiwan (B2C Orders Shipped to Taiwan)
臺灣（B2C 訂單寄送至臺灣）
Effective Date: August 17, 2025
生效日期：2025 年 8 月 17 日
7-Day Right of Return (Consumer Protection):
7 日鑑賞期（消費者保護）：
Under Taiwan’s Consumer Protection Act, customers may cancel their purchase within 7 days of receiving the order, without giving a reason.
依據《消費者保護法》，消費者可於收到商品後 7 日內無條件取消購買，無需提供理由。
How to Request a Return:
如何申請退貨：
Contact customer service by email or online message within 7 days.
請於收貨後 7 日內透過電子郵件或線上訊息聯繫客服。
Conditions:
退貨條件：
Items must be returned unused, clean, and in original packaging (including gifts, invoices, and accessories).
商品須保持未使用、乾淨，並維持原始包裝（包含贈品、發票及配件）。
Shipping Costs:
運費規則：
For non-defective returns within the 7-day period: we cover standard return shipping.
非瑕疵商品於 7 日內退貨：我們承擔標準退貨運費。
For defective or incorrect items: we cover all return costs and provide a replacement or refund.
若商品有瑕疵或出貨錯誤：我們承擔所有退貨費用，並提供更換或退款。
Refund Method:
退款方式：
Refunds will be processed back to the original payment method (timing depends on banks/payment providers).
退款將退回至原付款方式（時間依銀行或支付平台處理速度而定）。
Non-Returnable Items:
不可退貨商品：
Customized products, opened personal care items, perishable goods, downloaded digital content, and opened media/software.
客製化商品、已開封的個人護理用品、易腐壞商品、已下載的數位內容及已開封的媒體／軟體。
United States (Orders Shipped to the U.S.)
美國（訂單寄送至美國）
Effective Date: August 17, 2025
生效日期：2025 年 8 月 17 日
30-Day Return Window:
30 日退貨期限：
Most items can be returned within 30 days of delivery.
大部分商品可於收貨後 30 日內退貨。
Conditions:
退貨條件：
Items must be unused, in original packaging, and include all tags and accessories.
商品須保持未使用，並維持原始包裝，且附上所有吊牌與配件。
How to Request a Return:
如何申請退貨：
Contact customer service at [support email] to receive a return authorization and instructions.
請透過 [客服信箱] 聯繫客服以取得退貨授權與相關指示。
Shipping Costs:
運費規則：
If return is due to our error (defective/incorrect item), we cover return shipping.
若因我們的錯誤（瑕疵或出貨錯誤）導致退貨，我們承擔退貨運費。
If return is for other reasons (change of mind, wrong size, etc.), customers cover return shipping.
若因其他原因退貨（改變心意、尺寸不合等），退貨運費由客戶承擔。
Refund Method:
退款方式：
Refunds are issued to the original payment method. Timing may vary depending on payment providers.
退款將退回至原付款方式，時間可能因支付平台不同而有所差異。
Non-Returnable Items:
不可退貨商品：
Personalized products, perishable goods, opened hygiene products, gift cards, and downloadable digital products.
個人化／客製化商品、易腐壞商品、已開封的衛生用品、禮品卡及可下載的數位產品。
Exchanges
換貨
For both Taiwan and U.S. customers:
If you need an exchange (such as size or color), please contact customer service. Exchanges are subject to availability.
適用於臺灣與美國客戶：
若您需要換貨（如尺寸或顏色），請聯繫客服。換貨需視庫存狀況而定。